How long does it take to process an order?

Once payment has been received, your order will normally take approximately two to three business days to process (Credit Card payments take one business day, and checks may take two to three business days). After payment has been cleared with order confirmation, your order will be delivered with UPS Ground Shipping Method (Standard) within the next three to five business days.

 

How do I know if my order has been submitted successfully with the wholesale order form?

If you are using the wholesale order form to submit orders, your order confirmation updates will be sent to you by e-mail from info@fashionmine.com or bigmart.com@gmail.com. All other e-mail addresses displayed differently from these two e-mail addresses are considered PHISHING/SCAM E-MAILS.

 

How can I be reassured of the level of my safety when making online purchases from FashionMine.com?

FashionMine.com uses the latest 128-bit Secure Socket Layer 3.0 Security Certificate to encrypt all personal information that is transmitted through our website. This highest level of security ensures that no hackers or other unknown third party entities will be able to decrypt any personal information transacted over servers.

 

Does FashionMine.com disclose/sell any personal information collected on their site?

No, FashionMine.com will NEVER disclose nor sell customers' personal information to any outside third parties or organizations. For privacy reasons, FashionMine.com safely stores all personal information on high security database servers, and will NEVER release them to commercial groups, parties, or public.

Do you accept check payment method?

Yes, you may write a pre-paid cashier's check or money order only (no personal checks accepted at this time) to the order of BigMart, Inc. Once you have done so, please include the grand total amount, and print out the order form to send it with the check in sealed envelope to the following address below:

BigMart, Inc.
230 E. Winston St. #31
Los Angeles, CA 90013

 

May I place an order by telephone?

Yes, you may call us at (213) 629-4626 or our cell phone number at (213) 700-2322 to place an order from our website. We accept either pre-paid cashier's check, money order, or credit card (VISA or MasterCard only) by phone.

 

How long will you hold the order after it has been placed?

If your payment does not arrive within the next five business days after you have submitted the order, your order will be cancelled.

 

Is sales tax charged on payments?

No sales tax is charged on payments.

 

How can I tell the difference between phishing e-mails coming from online scammers and authentic e-mails coming from FashionMine.com?

To ensure integrity in our business, FashionMine.com takes privacy seriously, and will NEVER ask for personal information (i.e. Social Security Number, Tax ID, Address, City, State, Zip Code, Credit Card/Checking Account Number, Security Codes, PIN numbers, date of birth) under any circumstances. Please take caution that scammers send phishing e-mails with anonymously arranged e-mail addresses with random numbers and characters.